Last Updated: August 13, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the policy below.

1. 30-DAY RETURN POLICY

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be in the same condition in which you received it.

• Be unworn and unused.

• Have all original tags attached, where applicable.

• Be returned in its original packaging, where applicable.

• Include the receipt or other valid proof of purchase.

Items that do not meet these conditions may not be eligible for a refund.

2. HOW TO REQUEST A RETURN

To request a return, please contact us at:

Email: woriisonsupport@gmail.com

Please include your order number and explain the reason for your return.

You must contact us and receive return instructions before sending any item back to us.

Returns sent without prior authorization may not be accepted.

Return Address

Approved returns should be sent to: Sector Descubridores 9, Tres Cantos, Madrid, 28760 Spain

We will provide the applicable return instructions and, where applicable, a return shipping label after your return request has been reviewed and approved.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at: woriisonsupport@gmail.com

Please provide your order number and, where appropriate, photographs or other information that may help us evaluate the issue.

If we confirm that the item was damaged, defective, or incorrectly supplied, we will work with you to provide an appropriate solution, which may include a replacement, return, or refund, subject to applicable law.

4. NON-RETURNABLE ITEMS

Certain products may not be eligible for return due to their nature or applicable legal restrictions.

Examples may include:

• Perishable goods, such as food, flowers, or plants.

• Personalized or custom-made products.

• Special-order products that cannot reasonably be resold.

• Certain personal-care or hygiene products where applicable.

• Hazardous materials.

• Flammable liquids or gases.

• Gift cards.

• Certain sale or promotional items, where permitted by applicable law.

If you are unsure whether a particular product is eligible for return, please contact us before making your purchase or before sending the item back.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.

5. SALE ITEMS

Sale or promotional items may be subject to specific return conditions.

Where a sale item is not eligible for return, this restriction will be communicated clearly before purchase and will not affect any mandatory consumer rights applicable under local law.

6. EXCHANGES

If you would like to receive a different product, size, color, or variation, the fastest option may be to return the original eligible item and, once the return is accepted, place a new order for the replacement item.

A separate purchase may be required because product availability can change while your return is being processed.

7. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union and the applicable law provides you with a statutory right of withdrawal, you generally have the right to cancel your purchase within 14 days without providing a reason, subject to applicable legal exceptions.

The withdrawal period generally begins when you, or a person designated by you other than the carrier, receives the goods.

To exercise a statutory withdrawal right, please contact us at: woriisonsupport@gmail.com

The applicable legal requirements regarding the condition of returned goods, return shipping costs, refunds, and exceptions will apply.

Certain products and services may be excluded from the statutory right of withdrawal where an applicable legal exception applies.

This section does not limit or replace any mandatory consumer rights applicable to customers in the European Union or elsewhere.

8. RETURN SHIPPING

Where a return is approved, we will provide you with the applicable return instructions.

Where we are responsible for providing a return shipping label, we will provide the label in accordance with the applicable return conditions.

Where the customer is responsible for return shipping costs, this will be communicated as part of the return process and in accordance with applicable law.

If an item is returned because it was defective, damaged during delivery, or incorrectly supplied by us, we will provide an appropriate remedy in accordance with applicable law.

9. REFUND PROCESS

Once we receive your returned item, we will inspect it and notify you whether the return has been approved.

If your return is approved, we will process the refund to the original payment method used for the purchase.

We aim to process approved refunds within 10 business days after the return has been inspected and approved.

After we process the refund, your bank, credit-card provider, or payment provider may require additional time to make the funds available in your account.

The time required for the funds to appear in your account can therefore vary depending on your payment provider.

If you have not received your refund after the applicable processing period, please contact us at: woriisonsupport@gmail.com

10. REFUND ELIGIBILITY

A refund may be refused where an item is returned outside the applicable return period or does not satisfy the applicable return conditions, except where mandatory consumer law provides otherwise.

We will not refuse a legally required refund or other consumer remedy.

Where a refund is not approved, we will explain the reason where appropriate.

11. ORDER CANCELLATIONS

If you wish to cancel an order before it has been fulfilled or shipped, please contact us as soon as possible at: woriisonsupport@gmail.com

We will make reasonable efforts to accommodate cancellation requests where the order has not already been processed or shipped.

If the order has already been fulfilled or shipped, the applicable return policy may apply instead.

Nothing in this section limits any statutory cancellation or withdrawal rights available to you under applicable law.

12. CONTACT US

If you have any questions about returns, exchanges, cancellations, or refunds, please contact us:

Email: woriisonsupport@gmail.com

Return Address: Sector Descubridores 9, Tres Cantos, Madrid, 28760 Spain